Top 5 common phone line faults affecting landline adsl nbn solved remove un just cut it virgin media community 4936267 how the internet works submarine fiber brains in jars and coaxial cables ars technica dead but still or drops out noisy ly no wall socket at installation 4832746 requirements for electric service connections 120w dc vehicle. How to install Virgin Media broadband. I have had Virgin Media during the last year, but have now requested. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals, We would like to show you a description here but the site won’t allow us. Feed this disconnected extension wire into the VM socket and. SSL coax is extremely versatile and can be used in several applications. Various cable mediums are used in modern systems to transmit data. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Re: Moving broadband socket. Business, Economics, and Finance. Remove the extension cabling connectors from the VM phone adapter in the back of the hub. I'm with Virgin broadband and land line. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. We would like to show you a description here but the site won’t allow us. Getting started[diagram] wiring diagram for virgin media Virgin broadband quickstart cable isolation pack connect virginmediaMaking the switch to virgin media. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. If your "master socket" is connecting by 2 and 5 then its not a master socket, the. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. VM should provide you with a RJ11 plug to BT socket adapter as per below. However… Virgin now obviously wants their hub etc back. To progress with your broadband switch from Vodafone to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. To progress with your broadband switch from Plusnet to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. Landline operators in the UK will switch every home phone in the. Once you have the adapter, you can use it to plug your phone into your hub. We would like to show you a description here but the site won’t allow us. Disconnecting the ring wire at the master socket will do. Virgin Media Quickstart set up. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub back into. Would an engineer be - 5259182 - 3you sign up for an engineer installation, all necessary cabling and isolators will be installed at the same time. I don't work for Virgin Media. A second cable, the Ethernet, to deliver the internet from the router to the computer. I don't longer work there. . How To Connect Old Bt Master New Virgin Nte5 Avforums. Account - Cable. 17 Apr 2018. Posts: 166. Multi-buy: £8. I've looked for an external box but cannot. 4Ghz. We'd love to help, sorry to hear a cable is missing between the wall mounted box and your isolator plate (VM socket). 4 Kudos. Before I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. Country. The top “capped” one is marked FM & has been disused since cable went digital. My Virgin Media App. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). If digging / drilling / new external & internal cables are required the. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi @rds261189. But I have no Virgin Media Wall socket in my house. I've just ordered Virgin Media cable broadband and phone. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Since TalkTalk is not sending people to preform installations, would my existing virgin sockets be suitable for switching without installation? I have openreach phone lines but fibre cables are exterior. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Now go to your telephone wall socket (where you plug the phone into the line). Ultrafast Broadband. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. There are only two cables connected to the master socket. 0 Kudos. You can't (well shouldn't) touch anything past the text socket on the master sockets of either BT or cable sockets. 7) Test. Feb 10, 2007. Except the instructions tell me to disconnect the coaxial cable and put a cover on the socket. Join Date: Oct 2021. Connecting Hub 3 To. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. The trueCall standalone device. See where this Helpful Answer was posted. QuickStart, set up and connections. Hub 3 in modem mode was Solid Red light and. At the moment I have ADSL from BT and by the end of this year I will have infinity. LincolnVoda. TELEPHONE MASTER SOCKET NTE5A MAIN BT VIRGIN MEDIA CONNECTION BOX NTE5. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Registration is fast, simple and absolutely free so please join our community today. I have just received and sucessfully installed the Hub 5. 54 each £8. Answered! Go to Answer. Amazon product. Forum Member. If losing a few Mbps isn’t an issue for you then of course that’s fine. • Access your Hub by navigating to 192. David_Bn. Solution - VM hub -> telephone socket -> male bt plug to mail bt plug ( 4 core cable) -> socket with splitter -> phone cable . 8 March 2011 at 8:29AM. (Wasn’t told of the switchover and only found - 5443370. Jul 22, 2008. Now go to your. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 0 Ratings Reply. Before we invite you in for a private chat, can we just clarify that you still have a dialling tone, are able to make outgoing and receive incoming calls and have your handset plugged in to your master socket currently. 1 out of 5 stars 99 ratingsI have just done a little test with a 3. Your hub plugs into your master socket, which is a small white box, usually located near the front door. How about using a 10m RJ11 to RJ11 telephone cable. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Country. A non-split socket will have the sockets and screws in the middle. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. 29-12-2022 20:58 - edited 29-12-2022 21:00. This essential wiring diagram provides an easy-to-understand overview of the steps that need to be taken in order to properly install and configure a modern telephone system. Joining in. First things first, if you are switching to Vodafone then you need a new phone line put in unless you have a BT socket already in the property. Thank you again. What I didn't expect (And was an even more pleasant surprise) was that the bedrooms and living room all had Ethernet sockets in them, with a Virgin Media logo on a (otherwise empty) plate next to them. I don't longer work there. We would like to show you a description here but the site won’t allow us. Purchased a new BT cordless phone and extentioin. If your master socket has two sockets, like this: You must always plug your Hub into the broadband connection on your master socket. if your extensions upstairs are wired from the consumer panel of the OR master socket , you could remove the consumer panel from the OR socket , thereby disconnecting it from the OR network. . Quickstart is the quickest and easiest way to setup our services. . Then fit the Cabelcon connector to each end of the new WF100 cable, then connect this cable to the Virgin one with the help of a coupler. Looks like it'll probably have to be done though. #3. So I now have 100Mbps broadband and phone over broadband. cable from wall. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayI don't have a virgin media wall socket and this is stressing me out. Oct 10, 2019. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. We would like to show you a description here but the site won’t allow us. 29/07/15 - 16:50 #1. A third lead from the back of the router. Plug the cables into the Hub. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. Forum; Apps. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. Registration is fast, simple and absolutely free so please join our community today. Re: Virgin Media Master Socket. One to power the router up. We would like to show you a description here but the site won’t allow us. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. You will then know for each phone if it is. Hi, this video shows you how to change a very old BT 2/1a master socket into a newer NTE5a master socket so you can then test your line using the test socket. 0. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. you’ll find a corresponding master socket within your. Oct 10, 2019. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. Mobile Your Account. It's possible that there're some wires connected behind the scenes; but there really shouldn't be. Fixmyline telephone and broadband engineer posts facebook 35 years to discover a faulty wired master socket plusnet community 1 in 8 out way coax cable splitter tv connector moca 5 2500mhz at affordable s free shipping real reviews with photos joom making the switch virgin media geeky story coolsmartphone andrew mabbitt on twitter so. 23/03/17 - 01:22 #2. There is an access panel in the ceiling for pipes and cables. I guess Openreach have just left the old unused analogue phone connection in situ hence the 50V. Plug it into a wall socket near one of your existing Powerlines. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now got our old BT phone number ported to our shiny new Virgin Media phone socket and all that was. Choose the best spot for your wifi hub. Customer since 1993. Doing this will not in any way damage the BT master socket, which will continue to function as a standalone telephone socket for as long as you subscribe to BT. The previous owner had internet with a non virgin provider so the phone line should already. Plug the cordless base station into. . If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. Check Details Wiring diagram for bt openreach master socket 5c 23/03/17 - 01:22 #2. Please try the above first and come back to us if you still have no working line so we can carry out further diagnostics for you and arrange and engineer if necessary. Re: Connecting existing extensions to VOIP phone. Hello. Turn on your TV and get connected. I can arrange an engineer to come and relocate your router for you, this service is achargeable call out request of £25 which is added to your next generated Virgin Media bill after the request has been completed. For much more detail. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. Account - Cable. It should be free of charge. The wiring diagram for the master socket includes the plugs, sockets, wires and colors that are used to connect the various components of the home telephone system. I recently purchased my first home and have been taking a look at the VM cabling to the property. Cannot get landline to work I've checked line put plug in different sockets still says please check line cord. We would like to show you a description here but the site won’t allow us. " The hub is upstairs as previously said. Master socket. Hi Rob Our master socket is in our front room physically. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. We would like to show you a description here but the site won’t allow us. com. Back a step. Other sockets are likely for extension landline phones. Although these packages can be rather pricey, they are usually much more cost effective than buying each. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. This setup works with any of our TV boxes powered by TiVo. The tech joined the Broadband/TV cable but was unable to jo. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Hub- Adapter-6core cable to phone junction box-junction box to phone socket-other extensions off phone socket- plug phones into sockets. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. The engineer would need to see and asses the requested location and they would advise on what cabling would be needed. 2. We would like to show you a description here but the site won’t allow us. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. CryptoWe would like to show you a description here but the site won’t allow us. Do not remove the PVC insulation from the wires themselves. Manage Your Account. To get the phones to ring again, following a Virgin-Media "fibre-phone" installation, I changed the extension socket, the engineer plugged the hub's phone port into from an secondary BT socket, to a master BT socket. At present most people probably still have one of BT’s older designs, which was a characterless cream coloured box with a removable bottom faceplate and. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. So I now have 100Mbps broadband and phone over broadband. Browse Virgin Media Virgin Media Community. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. on 12-01-2023 11:15. The new Virgin Media has just gone in, but it does not come with a phone line, it just has a plug hanging out the back of the router similar to this:. CryptoStep 2: Order your TalkTalk Broadband service. 2. How to wire a phone extension from a BT Master socket UKBusiness and Residential Telephone Engineers in Uk, West Sussex, East Sussex, Sussex and HampshireThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We're here to help. 99 each £8. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Hi all, Trying to help my mum over phone sort this out as much as I can to try and avoid a £150 BT call out charge. I've tried a different phone in the master socket but still the problem is there. 01-02-2023 10:59 - edited 01-02-2023 11:00. Browse Virgin Media Virgin Media Community. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. See where this Helpful. This example has the BT Piper logo in the top left corner. Vodafone Broadband is slower compared to Virgin of course, have you sent an E - Mail to Tom Mockridge explaining that you are not happy with. The BT Openreach master socket 5c wiring diagram shows the basic wiring setup for each type of connection. Turn on and start the Box. Other broadband queries. I’ve just left Virgin Media after 6 years of having broadband/phone. on 19-10-2022 18:20. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Why use a provider other than BT? Why you should consider using a supplier other than BT for your lines, calls and internet connection. A BT master socket. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Source:When I moved into my house I removed the master socket for replastering and probably lost it (or thrown it away). We all know and love the internet and TV services that can enter our homes through entry points. The tech joined the Broadband/TV cable but was unable to jo. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. 2) The feed from the RJ11 socket of the Hub replaces the exchange line it connects to terminal 2 & 5 of an. None of the numbers line up correctly to the sockets!It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. 8 March 2011 at 8:29AM. No, what you need to do is switch the extension wiring from the BT socket to the VM one. The landline phone digital switch over is being rolled out from around now to be completed by 2027. Wiring fm connect diagrams ntlSubmarine coaxial brains Dvr. You should have around 50V DC across those. Hello AdamT23, thank you for reaching out on our help forum about this issue. craigmc89 • 1 min. Which was great as that is in a better location than my master Socket was. Reasons to use a Wi-Fi booster . 0 RatingsHow the internet works: submarine fiber, brains in jars, and coaxial [diagram] wiring diagram for virgin media Virgin media wall socket wiring diagram. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. Solved No Virgin Media Wall Socket At Installation Community 4832746. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Home Phone. . Plug in a basic telephone to any telephone sockets in the house and listen for a dial-tone. 36 each. Hi @baralasmi, Thank you for your post and welcome to our community forums. Andrew Ferguson, andrew@thinkbroadband. Hi, Same problem here. this like pulling teeth 🙂. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. You will then know for each phone if it is capable of. the street is enabled for the service. I am thinking of switching to Vodafone which I know will use the master socket for their connections. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. . I can only find the TV socket. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Hi all, I have been having a look around and not found a 100% clear answer to my question. A non-split socket will have the sockets and screws in the middle. Solved: OK So our phone is moving to VOIP in May and I have a few questions --- 1 What codec is used for VM VOIP (will call quality be - 5261506. )In this video, I am showing the sta. Stream from Virgin Media. I don't have any power sockets on the side of the house where traditionally the drop wire is, the current copper cable comes round the side of the house to the back but even then the master socket is on a side of the room without power so I'd have to get them to bring the fibre cable to the far corner at the rear, basically the opposite corner. Vonage 2nd line. Sign in . Volt Broadband. 4 Kudos. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. • Login with the default login info (on base of Hub) unless you've already updated it. on 05-09-2023 20:36. I had 2 plugs and 2 bulbs in my old property - with no issues. Remove all other equipment connected to telephone sockets. Zyxel 1800Mbps Pass-Thru Powerline Adapter 2-port Gigabit Ethernet 2-Pack. @umerarifkhan11 wrote:. The UK isn’t the first country to make this move. Hi all! I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081 We would like to show you a description here but the site won’t allow us. 27-07-2020 07:02 AM. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. To get my other existing phone points to work do I just have to run a cable from my virgin master socket to the. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). NETGEAR PLP1000-100UKS 1 Port,1000 Mbps, 1 Gigabit Port Powerline Adapter. Plug into the Hub Push the white cable with the black label into the Hub. There are 10 types of people: those. Plug the telephone lead into the white adapter. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT. Very poor advice. Hi, this video is an introduction to the new NTE5C master socket and MK4 VDSL faceplate by BT Openreach. 1. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). 0 Kudos. If your Virgin Media cable’s cut. We would like to show you a description here but the site won’t allow us. Polarity doesn't matter but if you have access to a multi meter then A is positive and B is negative. The PC had no signal. 0 Thanks Reply. Plug the cables into the hub. I f you are saying I need special phone sockets to support VM Fibre Phone well that is a short sighted way of upgrading. #1. On unscrewing the master socket to check the wiring I noticed one of the wires was adrift, the set up is as follows :-2 terminal blocks:-terminal 1 = blankFind your master phone socket 8 Unplug everything from your master phone socket 10 Plug in your Sky Hub 12 Fit microfilters around your home 14 Connect PC (Windows 8) 16. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Ordering And Installation Of Broadband Thinkbroadband. . If you have a dial-tone it's. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Plug into the Hub Push the white cable with the black label into the Hub. Put the cable in place and tighten the tie (see diagram below). Just to clarify (or bizarrely answer one of my own questions) which was On the front of the lower Master Socket (remember the faceplate has been removed) as per above photograph there is another cam type connection showing pins 5/3/2 which I believe is for hard wiring an internal telephone extension (ie voice). If you can get Quickstart, you can choose one of two delivery options. on 12-04-2022 15:50. 1. At master socket I have the same two pairs terminating to A and B on master socket (tried swapping A and B around just incase but still no dial tone. This lead goes into the same wall socket as my landline phone lead does. For a wires-free alternative, you could use a cordless phone setup. Security matters. Thanks makes sense- When signing up I will select Engineer Installation- I wasn't sure if this was just to set up and plug in your modem ect. hi, i am a new virgin media customer, ny broadband and tv have bothe been activated today, but my landline has not. 5mm jack audio socket on the back of the V6 to the DAB input on my amplifier (as it was spare) and it sounds absolutely fine and a comparable level with the other inputs on my amplifier from the other (line level) sources so it would appear the V6. Or you may be quicker than average! You won’t be involved the whole time. All you need to do is contact Virgin Media and explain what the issue is. Manage Your. The master socket has some internal circuitry and all secondary sockets should have pins 2, 3 and 5 conected to the corresponding terminals on the master socket. Master Socket 5c connection going loose. #1 Hi All I’m new here. on a domestic hub you look at the values thus. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. In response to Vikki_M. 150 from a. Virgin Media; My Virgin Media;. Phone. Remove the existing telephone cable from your wall socket. TEL1 on the hub should take on your. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). . That suggests that you can remove it and cut the cable back. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. You may be offered a switchover to a connection from the VM hub as an alternative to repairing the existing line. 23/11/12 - 23:50 #14. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Your wiring is then disconnected from the network, and can cause no mischief.